Frequently Asked Questions

Frequently Asked Questions

If you cannot find an answer to your question here, you can always reach us directly at info@mcfina.com or 1-800-289-3462

What is your return policy?

What is your refund policy?

What are your methods of payment?

Do you provide any promo codes for holiday season discounts?

When will I receive my order?

How much does shipping cost?

Do you ship internationally?

Do I need an appointment for a repair?


What is your return policy?

Standard Return Policy:
A full refund will be issued to the purchaser for merchandise returned within 10 days of receipt of merchandise. Store credit only will be issued to the purchaser for merchandise returned within 30 days of receipt of merchandise.

Only merchandise purchased from Michael C. Fina will be accepted for return. No credit will be issued for "as is" or sale merchandise, engraved merchandise, special order merchandise or out-of-stock merchandise. We will notify you by e-mail or phone call within two business days if your order is out-of-stock.

Merchandise must be returned to Michael C. Fina, 33-01 Hunters Point Ave, Long Island City, NY 11101.

Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition, and is unaltered in any way. All credit card refunds will be given in the form of the original payment. All credits or refunds will be issued less shipping and handling.

A Registry store credit shall be applied only to the cost of the merchandise and tax. Shipping is not included in the store credit issued. The original shipping cost will be applied to the new order.

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What is your refund policy?

Full refunds are distributed back to our customers for merchandise purchased within 10 days of the receipt of purchase.

Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition and is unaltered in any way. A check will be issued for all cash refunds. All credit card refunds will be given in the form of the original payment. All credits and refunds will be issued less shipping and handling.

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What are your methods of payment?

Online: Visa, MasterCard, American Express and Discover.

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Do you provide any promo codes for holiday season discounts?

Sign up to our emails and follow us on facebook.com/mcfina to be the first to know!

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When will I receive my order?

All in-stock jewelry orders for our customers are processed and shipped within 2-3 business days by FedEx Standard Overnight. All in-stock non-jewelry orders are processed and shipped within 5 business days. If your order is out-of-stock, you will be notified within 2 business days via email or phone. To find out the status of your order, email us at sales@mcfina.com or call us at 1-800-289-3462.

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How much does shipping cost?

All web jewelry orders ship free via FedEx Standard overnight shipping. For all other orders, visit our delivery information page for all rates and methods.

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Do you ship internationally?

Yes. International shipping is conducted through our trusted third-party company partner, International Checkout. International Checkout conducts all orders and is responsible for all billing, shipping and customer service matters. If you would like to ship internationally, please select International Checkout during online checkout.

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Do I need an appointment for a repair?

We encourage that you call (1-800-289-3462) or email (appointments@mcfina.com) ahead to ensure our jeweler will be available the day you wish to bring your item for repair.

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