Frequently Asked Questions

Frequently Asked Questions

If you cannot find an answer to your question here, you can always reach us directly at info@mcfina.com or 1-800-289-3462

What is your return policy?

What is your refund policy?

I can’t find your store. Where is it located?

What are your store hours?

How long does an appointment take?

Can I walk out of the store with items purchased?

What type of warranty comes with a ring and diamond?

What are your methods of payment?

Do you offer financing?

Do you provide any promo codes for holiday season discounts?

When will I receive my order?

How much does shipping cost?

Do you ship internationally?

How soon could a ring be ready?

Do I need an appointment for a repair?

What if she doesn't like the setting I choose?

Do you provide appraisals?

How do I keep my order a surprise?

Do you repair jewelry not bought from your store?


What is your return policy?

Standard Return Policy:
A full refund will be issued to the purchaser for merchandise returned within 10 days of receipt of merchandise. Store credit only will be issued to the purchaser for merchandise returned within 30 days of receipt of merchandise.

Only merchandise purchased from Michael C. Fina will be accepted for return. No credit will be issued for "as is" or sale merchandise, engraved merchandise, special order merchandise or out-of-stock merchandise. We will notify you by e-mail or phone call within two business days if your order is out-of-stock.

Merchandise must be returned to Michael C. Fina, 33-01 Hunters Point Ave, Long Island City, NY 11101.

Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition, and is unaltered in any way. A check will be issued for all cash refunds. All credit card refunds will be given in the form of the original payment. All credits or refunds will be issued less shipping and handling.

A Registry store credit shall be applied only to the cost of the merchandise and tax. Shipping is not included in the store credit issued. The original shipping cost will be applied to the new order.

Return Policy for Rings:
Only rings that are in-stock (non-floor samples) and that are standard sizes for women (sizes 4 1/2 - 7 1/2) or men (sizes 8 - 12) are applicable for our standard Return Policy. All other rings are non-returnable and non-refundable.

There are no returns on diamond purchases. Notwithstanding, in accordance with our Upgrade Policy (see below) we will give an exchange for a diamond of equal or greater value.

Diamond Upgrade Policy:

Michael C. Fina is dedicated to ensuring your satisfaction. We understand that there is no other ring that will ever replace the first in your memories, but should you wish to purchase a diamond that is even one dollar more than the original, we will credit the full price of the first diamond toward your purchase of another.

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What is your refund policy?

Full refunds are distributed back to our customers for merchandise purchased within 10 days of the receipt of purchase.

Only the original purchaser may obtain a refund or credit card credit when the merchandise is in its original condition and is unaltered in any way. A check will be issued for all cash refunds. All credit card refunds will be given in the form of the original payment. All credits and refunds will be issued less shipping and handling.

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I can’t find your store. Where is it located?

Michael C. Fina is located at 500 Park Avenue, on East 59th Street between Madison and Park Avenue in Manhattan.

You can reach the store directly by calling 1-800-289-3462 or via email at info@mcfina.com.

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What are your store hours?

Monday - Thursday 10:00 am to 7:00pm
Friday - Saturday 10:00am to 6:00pm
Sunday 12:00pm to 5:00pm

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How long does an appointment take?

A jewelry appointment can take anywhere between 30 minutes up to 2 hours. The length of an appointment is based on various factors.

A registry appointment can take anywhere between 1 and 2 hours.

If you would like to make an appointment, please email appointments@mcfina.com.

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Can I walk out of the store with items purchased?

Yes! For items we have in-stock at our store location, you can walk out the store with them. For items that are not in-stock at our store, they will have to first be delivered to the store. You can make arrangements to then pick this item up or have it shipped to you.

To find out if an item is currently in-stock at our store, please call us at 1-800-289-3462.

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What type of warranty comes with a ring and diamond?

When you purchase an engagement ring at Michael C. Fina, you will receive an appraisal when the ring is completed. If you purchased your diamond with us, you will also receive a diamond certification report from the Gemological Institute of America (GIA) or the American Gem Society (AGS).

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What are your methods of payment?

Online: Visa, MasterCard, American Express and Discover.

In-Store: Cash, Checks, Michael C. Fina Luxury Card, Visa, MasterCard, American Express, Discover, JCB Card and Diners Club.

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Do you offer financing?

Yes. We offer financing through our Michael C. Fina Luxury Card. You can apply online here, or at our store.

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Do you provide any promo codes for holiday season discounts?

Sign up to our emails and follow us on facebook.com/mcfina to be the first to know!

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When will I receive my order?

All in-stock jewelry orders for our customers are processed and shipped within 2-3 business days by FedEx Standard Overnight. All in-stock non-jewelry orders are processed and shipped within 5 business days. If your order is out-of-stock, you will be notified within 2 business days via email or phone. To find out the status of your order, email us at sales@mcfina.com or call us at 1-800-289-3462.

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How much does shipping cost?

All web jewelry orders ship free via FedEx Standard overnight shipping. For all other orders, visit our delivery information page for all rates and methods.

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Do you ship internationally?

Yes. International shipping is conducted through our trusted third-party company partner, International Checkout. International Checkout conducts all orders and is responsible for all billing, shipping and customer service matters. If you would like to ship internationally, please select International Checkout during online checkout.

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How soon could a ring be ready?

All of our designer engagement rings and wedding bands are crafted especially for you! Each ring is created specifically for your exact diamond measurements and your finger size. To ensure that your ring comes out perfectly, this process can take up to 4-6 weeks.

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Do I need an appointment for a repair?

We encourage that you call (1-800-289-3462) or email (appointments@mcfina.com) ahead to ensure our jeweler will be available the day you wish to bring your item for repair.

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What if she doesn't like the setting I choose?

Unfortunately, since every ring is custom ordered to your exact specifications, we cannot accept returns on engagement ring settings.

If she hasn’t given you any hints about her dream ring and you are unsure, try taking extra notice of her lifestyle, clothing style, and jewelry choices. Our jewelry experts can help guide you in the right direction!

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Do you provide appraisals?

Yes. Every engagement ring and wedding band purchased at Michael C. Fina comes with an appraisal.

We do not provide appraisals for rings or jewelry from other retailers.

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How do I keep my order a surprise?

If you do not want to pick the item up in store, we advise that you ship the item to a trusted address that is not your home. We can ship an item to a FedEx location so you are able to pick it up there as well.

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Do you repair jewelry not bought from your store?

Yes, for a full listing of our repairs and services, click here.

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